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What Is Hemp Oil Complex™?
Available in a convenient softgel, Hemp Oil Complex™ is uniquely formulated with hemp oil, omega-3 oil, TrueBroc® and broccoli to provide individuals and their canine companions with a 3-in-1 whole body benefit, supporting the endocannabinoid system (ECS), healthy inflammation response, and endogenous antioxidant pathways. Learn more!
Why are honey, arabic gum, cellulose, and calcium stearate added to products?
Honey and arabic gum are used in our tablet manufacturing process. Cellulose is often used to give body to the powders. Calcium stearate, derived from vegetable sources, is used as a lubricant to help products release from the tooling of the tablet and capsuling machines. No artificial flavoring is ever used.
Why would a product look different from bottle to bottle?
Because of the variability in sources of natural and organic ingredients, color, texture, and odor may vary from batch to batch. However, the basic formula remains constant, and quality is ensured by repeat testing.
Is your calcium stearate derived from hydrogenated oils? Is it safe for consumption?
The calcium stearate we use is derived from palm oil, which is a saturated fat, like cocoa butter, dairy fats, etc. It is approved by the FDA to be used as a lubricant and is approved for use in food products.
Is the gelatin used to make your capsule and perle products derived from animal material?
Yes. The gelatin is derived from bovine and/or porcine sources. Cellulose is used to make vegetarian capsules.
If the patient is concerned about gelatin consumption, is there any way for that patient to still receive the benefits of these products?
Yes. Some patients open the capsules and mix the contents into a food or beverage source, such as applesauce, yogurt, or a nutritional shake.
Which Standard Process supplements should not be chewed and why?
Zypan, Betaine Hydrochloride, and Cal-Amo should never be chewed because the acids may cause potential damage to tooth enamel. Chlorophyll Complex Perles will temporarily stain the teeth and turn the tongue green.
Why is it recommended that some Standard Process supplements be chewed?
Some Standard Process supplements are designed as chewables for those who cannot swallow capsules or tablets. After chewing, taste-bud receptors tell the brain what is entering the digestive system. Tasting is considered the first stage of digestion, when salivary secretion enzymes are activated.
What allergens might be found in Standard Process products?
Our products are processed in a facility that manufactures other products containing soy, milk, eggs, wheat, peanuts, tree nuts, fish, and shellfish. The preceding statement is printed on every product label to alert extremely sensitive patients. Please read our labels carefully for any possible ingredient allergens before recommending supplements to patients who are sensitive to certain foods. While we take precautions to avoid cross-contamination by thoroughly cleaning and sanitizing equipment and cleaning production suites, it is possible that some allergen residue may be present.
Does the nutritional yeast in Standard Process products cause yeast infections?
Nutritional yeast, S. cerevisiae, is not pathogenic and does not cause candida or other yeast infections.
How do I read “Best By” and “Lot Code” information on Product Boxes and Bottles?

For 90 years, Standard Process has been committed to making high quality whole food-based supplements that change lives. Please refer to the “Best By” date on all product boxes and bottles to determine how long a product maintains optimal quality and/or flavor. Standard Process only guarantees product potency through the “Best By” date.

Additionally, Standard Process no longer advises healthcare practitioners and patients to use product lot codes to verify when a product was produced. In early 2019, the company implemented a new Enterprise Resource Planning system that randomly generates lot codes for internal production traceability only. Due to varying degrees of potency, quality and/or flavor of product ingredients overtime, the “Best By” date continues to serve as the best reference for customers.

Product Example:
Best By: 08-01-20
85-*-*-1 (new randomly generated lot code)

How do you read your product labels?

Below is an example of the different parts of our label and what they refer to.

Standard Process Label Diagram

Are any of your products made with peanut ingredients?
Only Peanut Butter Standard Bars continue to be made with peanut butter. Recognizing the severity of peanut allergies, Standard Process has removed peanut bran from its products and replaced it with rice bran.
Why do you have sucrose on your product labels?
The sucrose found in our products comes from natural sources such as beets and sugar cane. Sucrose, along with starch and arabic gum, is used to coat vitamin A and vitamin D (cholecalciferol), making them into a powdered form that helps prevent oxidation of these vitamins. The amount of sucrose in the actual product is very minimal.
Which products contain shellfish?
Nutrimere and Iodomere contain green-lipped mussel. Glucosamine Synergy contains glucosamine sulfate that is derived from crab and shrimp. While not a shellfish, calamari (the source of oil in Calamari Omega-3 Liquid) is in the same family and may trigger a reaction in those who are allergic to shellfish. Please consult the product labels for the complete ingredient listing on each product.
Which of your products contain soy? Should I worry about an allergic reaction?
Some products contain soybean ingredients, such as soy powder, soy nuggets, and soy protein. Soybean lecithin, a source of choline and B vitamins, is found in other Standard Process products. It acts as an emulsifier, keeping water and fats from separating in foods. Individual sensitivities to soy protein should be discussed with your patients.
How much lactose is found in Zymex Wafers?
Zymex Wafers contain around 220 mg of lactose per wafer. This is roughly the same amount of lactose found in a teaspoon of reduced-fat milk.
Why is it better to take supplements throughout the day instead of all at once?
The body processes most compounds based on concentration; so the more there is, the faster your body works to process it. The key is getting the right concentration at the right time. Taking smaller amounts throughout the day allows the body to maintain a lower but more consistent amount for a longer period of time. It is more efficient for your body and more effective in sustaining the molecular mechanisms supported by the compounds in our supplements.
Do you test for contaminants in your marine oils?

Consistent with our commitment to produce and sell only the highest-quality dietary supplements, each batch of marine oil is tested for potential oxidation, mercury, polychlorinated biphenyls (PCBs), and dioxin. The product is also tested for bacteria and to verify our label claims. These tests are carried out by Standard Process and third-party labs. We use this process for testing Tuna Omega-3 Oil, Tuna Omega-3 Chewable, and Calamari Omega-3 Liquid.

During manufacturing, our marine oils are processed to retain their natural triglyceride structure.

We also take great care in sourcing our marine-oil products. Tuna comes from the abundant skipjack and/or yellowfin tuna populations. Our calamari oil is certified as sustainable by a nonprofit, nongovernmental organization, Friend of the Sea®.

Should Standard Process tablets dissolve in water or vinegar?
All products do meet the standard disintegration levels set forth by the United States Pharmacopeia (USP). Water and vinegar are not good models for how the stomach digests foods.
Does Standard Process have a list of gluten-free products?
Yes, Click Here. Patients and health care professionals should know that we follow the FDA guidelines, which state that products that contain less than 20 parts per million (ppm) of gluten can be labeled as gluten-free. All of our products that are designated as gluten-free contain less than 20 ppm and are tested every time they are manufactured to be sure that they meet this standard.
Does Standard Process use Genetically Modified Organisms (GMOs)?
Standard Process is committed to the health-giving properties of whole food nutrition and using ingredients that have not been genetically modified. As part of this commitment, we first source ingredients from our own 420-acre certified organic farm. Certified organic farming does not allow for genetic engineering. More than 80 percent of all raw plant ingredients used to make our products are grown on our farm. When sourcing ingredients we can’t grow on our farm, we are committed to selecting partners who offer ingredients that have not been genetically engineered. We rigorously evaluate all outside vendors and validate the raw ingredients they supply.
Why have some nutrient measurements changed from IU to mcg?

Label requirements recently changed for how some nutrient measurements are listed. Rather than measurements listed in IU many are now listed in mcg. See chart for sample conversions:

Vitamin A/Beta-carotene
To convert from IU of vitamin A or beta-carotene to mcg RAE (Retinol Activity Equivalents), multiply by 0.3
Previous Value Updated Equivalent
667 IU 200 mcg
1,667 IU 500 mcg
3,333 IU 1,000 mcg
6,667 IU 2,000 mcg
Vitamin D3
To convert from IU of vitamin D3 to mcg of vitamin D3, multiply by 0.025
Previous Value Updated Equivalent
100 IU 2.5 mcg
200 IU 5 mcg
400 IU 10 mcg
800 IU 20 mcg
2,000 IU 50 mcg
4,000 IU 100 mcg
Vitamin E
To convert from IU of vitamin E to mg of d-alpha tocopherol, multiply by 0.67
Previous Value Updated Equivalent
75 IU 50 mg
149 IU 100 mg
Folate
To convert from mcg DFE (Dietary Folate Equivalents), divide by 0.6. This conversion applies to both folic acid and 5-MTHF
Previous Value Updated Equivalent
400 IU 667 mcg
800 IU 1,333 mg
What do I need to consider when recommending a combination of products?

Standard Process products are thought to work synergistically and support multiple aspects of health. In some cases, combined products can result in very high levels of certain vitamins or minerals. Where warranted, guidance is provided for individual products on the label and in this catalog via warnings and cautions. Additional information about vitamin and mineral levels is provided through the “daily values” reported on the label. These values, set by the Food and Drug Administration, indicate how much of the recommended daily consumption of the nutrient is found in a serving. Several excellent resources detailing vitamin/mineral action and current knowledge regarding recommended levels are available online.

What methods may I use to order?

You may order using the following methods:

  • Order online (where applicable, an account must first be established)
  • Call Customer Care at 800-558-8740
  • Mail to:
    Standard Process Inc.,
    Attn: Customer Care Dept
    P.O. Box 904
    Palmyra, WI 53156
What fees are associated with ordering?

The following are guidelines regarding fees associated with ordering:

Health Care Professional Orders

  • Standard shipping is free for orders more than $500 SLP.
    • Orders of less than $500 SLP will incur a $12 fee.
  • A $30.00 per box C.O.D. fee will be incurred for C.O.D. orders
  • A $12 fee will be applied to drop-ship orders that are less than $150 patient price

Patient Orders Placed through Patient Direct

  • We ship to all 50 states as well as Guam, Puerto Rico and the Virgin Islands.
  • A $12 shipping fee is applied to orders under $150.
  • Free shipping for orders totaling $150 or more.
  • If your customers would like their delivery sooner, we offer expedited shipping for an additional charge. Expedited options are displayed during the checkout process and the rate will be applied automatically to orders upon checkout.
How are products shipped?

Packages are shipped via UPS or FedEx.

  • Orders placed before 3 p.m. CT usually ship the same day. (Note: we recommend placing orders by 1 p.m. CT, particularly on the first Monday of each month and the day following a holiday due to an increase in order volume).
  • When you place your order, an estimated delivery date and shipping options/costs will be provided.
  • Due to unforeseen circumstances, such as weather, insufficient delivery information, strikes, refusal of delivery, etc., delivery date is not guaranteed.
  • Drop-ship packages are shipped via UPS Ground or FedEx Ground. Expedited shipping is available for an additional fee. Please contact our Customer Care Department for further details.

If there is no one to receive/sign for the package(s) on the first delivery, UPS will make two additional attempts to deliver, after which the package(s) will be returned to Standard Process. If returned, the package(s) will be subject to a 20% charge plus any additional shipping fees.

What do I do if I receive broken or damaged bottles?

If you receive packages in a damaged condition from Standard Process, it’s important to report it promptly to ensure proper resolution.

When contacting us please provide relevant details such as your:

  •  Account Number
  • Order Number
  • Product Number
  • Lot Number

Please include pictures when reaching out regarding broken or damaged bottles.

We ask that you save all damaged products, packaging material, and shipping boxes until a resolution is reached.

Customer Care Department: 800-558-8740

Email: sporders@standardprocess.com

Amazon Purchaser-You will need to contact our authorized 3rd Party seller, Pattern. (Customer Service Phone: 866-765-1355), or if purchased through another seller, contact the seller directly to initiate any returns or resolve any issues with your order. As the seller manages transactions and returns on their platform, they will be best equipped to assist you promptly. 

How do I return a product?

Please contact us within 30 days from your order date to receive assistance.

When contacting us please provide relevant details such as your:

  • Account Number
  • Order Number
  • Product Number
  • Lot Number

This information helps us understand your needs better and enables us to assist you promptly and effectively.

If the return request is due to a quality issue, please include pictures.

Customer Care Department: 800-558-8740

Email: sporders@standardprocess.com

Amazon Purchaser-You will need to contact our authorized 3rd Party seller, Pattern. (Customer Service Phone: 866-765-1355), or if purchased through another seller, contact the seller directly to initiate any returns or resolve any issues with your order. As the seller manages transactions and returns on their platform, they will be best equipped to assist you promptly. 

What should I do if I receive a product with quality issues?

Please contact us within 30 days from your order date to receive assistance.

When contacting us please provide relevant details such as your:

  • Account Number
  • Order Number
  • Product Number
  • Lot Number

Please include pictures when reaching out regarding a quality issue.

This information helps us understand your needs better and enables us to assist you promptly and effectively.

Customer Care Department: 800-558-8740

Email: sporders@standardprocess.com
 

I ordered the wrong product can I return it?

Please contact us within 30 days from your order date to receive assistance.

When contacting us please provide relevant details such as your:

  • Account Number
  • Order Number
  • Product Number
  • Lot Number

This information helps us understand your needs better and enables us to assist you promptly and effectively.

Customer Care Department: 800-558-8740

Email: sporders@standardprocess.com

Amazon Purchaser-You will need to contact our authorized 3rd Party seller, Pattern. (Customer Service Phone: 866-765-1355), or if purchased through another seller, contact the seller directly to initiate any returns or resolve any issues with your order. As the seller manages transactions and returns on their platform, they will be best equipped to assist you promptly. 
 

Can I return or exchange a Standard Process product that is past its expiration date?

In general, Standard Process does not accept expired product back for an exchange or refund if its past its expiration date.

Can I return a product that I am not satisfied with?

Please contact us within 30 days from your order date to receive assistance.

When contacting us please provide relevant details such as your:

  • Account Number
  • Order Number
  • Product Number
  • Lot Number

This information helps us understand your needs better and enables us to assist you promptly and effectively.

If the return request is due to a quality issue, please include pictures.

Customer Care Department: 800-558-8740

Email: sporders@standardprocess.com

Amazon Purchaser-You will need to contact our authorized 3rd Party seller, Pattern. (Customer Service Phone: 866-765-1355), or if purchased through another seller, contact the seller directly to initiate any returns or resolve any issues with your order. As the seller manages transactions and returns on their platform, they will be best equipped to assist you promptly. 

How many acres of farmland does Standard Process have?

We own approximately 1,000 acres of farmland. Currently, 700 acres are organically certified and used to grow ingredients for our supplements.

Can I visit the farm?

Health care professionals are welcome to schedule a tour. Please call 800-848-5061 for more information.

Are there animals on the farm?

No.

What sort of machinery is used at the farm?

We use a wide variety of machinery at the farm. We have equipment that was developed before herbicides became widely used, such as cultivators and flame weeders. We also have some very modern machinery that many farmers employ such as soil finishers. Additionally, we have some equipment that was developed for modern era organics such as a Reigi weeder.

What does Standard Process grow?

We regularly grow the following crops: alfalfa, barley grass, beets, broccoli, Brussels sprouts, buckwheat, carrots, kale, kidney beans, oats, pea vine, and Spanish black radish, as well as a variety of cover crops.

What is Standard Process’ seed source? Are seeds genetically modified organisms (GMO)?

All of the seeds we use on our farm are untreated and are not genetically modified. We use certified organic seeds when available.

Does the Standard Process farm use Genetically Modified Organisms (GMOs)?

Standard Process is committed to the health-giving properties of whole food nutrition and using ingredients that have not been genetically modified. As part of this commitment, we first source ingredients from our own 420-acre certified organic farm. Certified organic farming does not allow for genetic engineering. More than 80 percent of all raw plant ingredients used to make our products are grown on our farm. When sourcing ingredients we can’t grow on our farm, we are committed to selecting partners who offer ingredients that have not been genetically engineered. We rigorously evaluate all outside vendors and validate the raw ingredients they supply.

Are fertilizers used at the Standard Process Farm?

We try our best to be self-sustaining at Standard Process. We rotate crops extensively to ensure we have a variety of residues in our soil. We are loyal believers in the concept of green manure and we often have 1/3 of the Standard Process acres in some form of green manure rotation at all times. When soil tests show a need for a nutrient, we only apply fertilizers that are organic and included in the OMRI (Organic Materials Review Institute) list of approved materials.

What is the difference between a perle and a softgel?

Perles and softgels are different names for the same form of encapsulation, offering a soft, easy-to-swallow coating over a liquid center, such as supplement ingredients. Hemp Oil Complex™ and Canine Hemp Oil Complex™ were the first Standard Process products to launch using the term softgel, which is the preferred marketplace terminology for a perle. Additionally, in 2019 Standard Process will update the company’s 13 existing perle product references to softgels, ranging from the product guide to product labels.

Where do the bovine organs used in Standard Process supplements come from?

Our health-supporting whole food animal tissues are derived from bovine, ovine, and porcine sources and are obtained primarily from USDA-certified facilities in the United States. Tissues may also be purchased from Argentina, Canada, and New Zealand with appropriate health certificates.

Animal Tissues and Product Safety Information Sheet

For additional information, click on the following government resource:

What type of binders do you use?

Honey, arabic gum, cellulose gum, and cellulose are used as binders. Calcium stearate, derived from vegetable sources, is used as a lubricant to help the products flow into the tablet machines.

Are calcium lactate and calcium stearate derived from dairy sources?

No, they are derived from vegetable sources.

What yeasts are used in your products?

The three types of yeast used in some of our products are:

  • Nutritional yeast
  • High chromium yeast
  • High selenium yeast
What are the capsules made of?

Most are made of gelatin, derived from animal sourced collagen. The others are made from vegetarian cellulose. The capsule itself is manufactured to result in a strictly kosher gelatin product.

Can the tablets be chewed?

Yes; however, some products include ingredients that may be harmful to teeth so it would be best to check with your health care professional.

Can the capsule products be taken in the powder form?

Yes; it is not necessary to leave the product in the capsule if you prefer to take the product in the powder form.

What is the shelf life of your products?

The shelf life on most of our products is between 1½ and 2 years. The "Best Used By" information, located on all product boxes and on the shoulder of all product bottles, represents the date by which the product is best used by and the product code. Standard Process only guarantees product potency through the “Best Used By” date. Products are continuously tested to determine their shelf life. This testing has shown that certain products tend to have shorter shelf lives, which is reflected in the "Best Used By" date.

Do products have a longer shelf life if they are unopened?

No, the shelf life is the same.

Who regulates the supplement industry?

Unlike what the pharmaceutical industry and some news media would have you believe, the supplement industry is indeed regulated and inspected by various governmental agencies. Standard Process Inc. is regulated and inspected by:

  • The Food and Drug Administration (FDA)
  • The United States Department of Agriculture (USDA)
  • Wisconsin Department of Agriculture (WI-DA)
  • Occupational Safety and Health Administration (OSHA)
  • Midwest Organic Services Association (MOSA)
  • Wisconsin Department of Natural Resources (DNR)
Does Standard Process have third-party certification?

Our manufacturing processes are certified as organic by MOSA, ensuring that ingredients remain organic from seed to supplement.

Why is there a caution statement now being placed on some product labels?

As a precaution, Standard Process will be adding the following warning statement to all product labels: This product is processed in a facility that manufactures other products containing soy, dairy, egg, wheat, peanut, tree nuts, fish, and shellfish. Standard Process has also added a similar warning on MediHerb products that are packaged in our facility. This warning is meant for people who may have severe allergies to these foods.

Standard Process follows good manufacturing practices to avoid cross-contamination--practices such as taking apart and cleaning all equipment between production runs. It's just one way we can make our products safer for consumers.

Does Standard Process use Genetically Modified Organisms (GMOs)?

Standard Process is committed to the health-giving properties of whole food nutrition and using ingredients that have not been genetically modified. As part of this commitment, we first source ingredients from our own 420-acre certified organic farm. Certified organic farming does not allow for genetic engineering. More than 80 percent of all raw plant ingredients used to make our products are grown on our farm. When sourcing ingredients we can’t grow on our farm, we are committed to selecting partners who offer ingredients that have not been genetically engineered. We rigorously evaluate all outside vendors and validate the raw ingredients they supply.

How is the manufacturing equipment cleaned between different product runs?

Between each separate product run, any equipment that comes in contact with ingredients or finished product is disassembled and washed.

  • Cleaning agents are rotated monthly to avoid bacterial resistance.
  • Swab samples are taken from several areas of each piece of equipment.
  • These samples are exposed to a luminometer, which fluoresces in proportion to the amount of adenosine triphosphate (ATP) in the sample.
  • ATP is found in and around all biological matter and would indicate a possible bacterial presence.
  • If the luminometer measures ATP results beyond an acceptable level, the cleaning process is repeated and additional ATP tests are conducted.
  • This is done as many times as needed to obtain acceptable samples.
  • After the cleaned equipment passes the ATP testing protocol, the equipment is sanitized.
    Only then is the equipment reassembled for use with a new batch of product.
    If a clean piece of equipment is unused for more than 24 hours, it is resanitized prior to use.
  • In addition to the equipment itself, the surrounding production suite, including the floors, walls, and vent covers, is cleaned.
Why are POSSIBLE products on walmart.com? Why did you decide to sell there?

•It is our goal to help as many people as we can realize the difference POSSIBLE nutrition can make for their health and fitness
• Each month, hundreds of millions of people visit walmart.com
• The walmart.com customer base has a great interest in wellness products
• We feel that POSSIBLE products are some of the best wellness products available, and are a great fit for that audience .

Will I be able to buy POSSIBLE products in Walmart stores?

•Standard Process does not sell products on walmart.com •There are no current plans to offer Standard Process products on walmart.com

When I search for POSSIBLE Products on the Internet, (Walmart.com/Amazon.com) comes up. Why is that?

•Amazon.com/Walmart.com attract millions or billions of visitors each month •Many search engines prioritize them because of their size •POSSIBLE products are also available for purchase directly from mypossible.com .

Should I buy from you, or through Walmart.com?

• Mypossible.com will always have the best pricing on Possible products • It may be convenient to order from walmart.com, particularly if you are ordering other products from the site

How will returns work? Can I bring them to a physical Walmart location?

• POSSIBLE Products that are purchased through walmart.com can be returned to physical Walmart stores • Products must be un-opened to be eligible for return • Products purchased through mypossible.com, or by other means, cannot be returned to Walmart stores

Will POSSIBLE Products be available for purchase through Walmart+?

• POSSIBLE Products will be available for purchase through Walmart+

Related Information
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.